Frequently Asked Questions
Everything you need to know about your Nuora shopping experience.
What is Nuora's shipping policy?
We offer standard and expedited shipping worldwide. Standard shipping typically takes 5-7 business days, while expedited shipping arrives within 2-3 business days. Free shipping is available on all orders over $100.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit Notes' section for item-specific advice.
What payment methods do you accept?
Nuora accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
Are Nuora products sustainably made?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with factories that guarantee fair wages and safe working conditions.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking portal where you can monitor your package's journey.